As South Africans who are living with disabilities, we find that we are sidelined as customers especially by the mobile networks.
The mobile networks, especially, are not necessarily interested in hearing what we’ve got to say. They only try to conform to the minimum requirements enforced, (if ever) by ICASA. I’m specifically thinking of MTN, who told me that they (know what they are doing, thank you very much); and that was more than five years ago.
Vodacom has a special needs helpdesk but, I, in particular, had a very bad experience with them and thus, I’m not a customer of theirs.
We should not be limited to a particular network just because they have a special needs desk.
The other networks have a lot to offer and they can actually provide the special needs assistance, if they really want to, without breaking the bank.
In 2013, we wanted to get your input on the accessibility for persons living with disabilities of the mobile networks in South Africa.
Many of you completed the survey. Thank you.
I’ve engaged with Telkom Mobile and provided them with the statistics of the survey but, I haven’t received any feedback from them yet.
Just over 2 years later, I’ve decided to ask you for your input once again.
It should not take you longer than 20 minutes but, depending on how much you have to add, it may just take a bit longer than that.
Should you require any assistance, you can contact us during office hours on 0127533663 and we will try to assist. Alternatively, you can email us at admin@AccessTech.co.za.
Let’s try and use this platform to enable us to provide solutions suggestions to the mobile providers in addressing our needs as persons living with disabilities.