If you are living in South Africa and live with a visual impairment, you are no doubt one of those who might have received terrible service from your bank.
Or, just perhaps they might have amazed you with their accessibility of their products and/or services.
You may also recall the difficulty that I’ve had with FNB in the past and ABSA who joined them in ignoring our calls for action on fixing the inaccessibility of their services. If you haven’t read those articles, let me just say that their attitude stinks and that FNB still dismissed my request for dialogue even though I have approached them as the representative of Blind SA, a national consumer organization of and for the blind.
Either way, we have finally launched the South African Banking Survey that you can now complete.
The purpose of this survey is to gain a greater understanding of the service needs of people with visual impairment who are making use of products and/or services provided by banks in South Africa.
We are seeking people who are blind or visually impaired (or their caregivers), who are willing to complete a few questions.
If you want to be contacted for assistance to complete the survey, please let us know on Facebook or on Twitter. Optionally, please phone us on 0127533663.
Thank you to Unlocking Abilities (PTY) Ltd. for hosting the survey.