South African Banking Accessibility Survey for blind and visually impaired persons

If you are living in South Africa and live with a visual impairment, you are no doubt one of those who might have received terrible service from your bank.

 

Or, just perhaps they might have amazed you with their accessibility of their products and/or services.

 

You may also recall the difficulty that I’ve had with FNB in the past and ABSA who joined them in ignoring our calls for action on fixing the inaccessibility of their services.  If you haven’t read those articles, let me just say that their attitude stinks and that FNB still dismissed my request for dialogue even though I have approached them as the representative of Blind SA, a national consumer organization of and for the blind.

 

Either way, we have finally launched the South African Banking Survey that you can now complete.

 

The purpose of this survey is to gain a greater understanding of the service needs of people with visual impairment who are making use of products and/or services provided by banks in South Africa.

 

We are seeking people who are blind or visually impaired (or their caregivers), who are willing to complete a few questions.

 

If you want to be contacted for assistance to complete the survey, please let us know on Facebook or on Twitter.  Optionally, please phone us on 0127533663.

 

Thank you to Unlocking Abilities (PTY) Ltd. for hosting the survey.

ABSA, joining the FNB camp of non-cooperation – not interested in the blind or visually impaired

Difficulties regarding independence, recognition, rights, etc. is an ongoing fact of life if You are a person living with a disability.

Recently I got quite involved in the accessibility and disability rights arena.

I encountered touch screen card machines on one of my shopping trips but, dismissed it and shopped somewhere else instead but, when I received an email regarding the experience of another person, I realized that this is going to become a problem.

I quote:

My request to you then, do you have sufficient contact with the others banks mentioned above to address this matter? It simply is not acceptable that a blind person will have to be dependent on someone else to enter his / her PIN at these point of sale machines.

End of quote:

Now, this is only one issue that was raised.  Continue reading ABSA, joining the FNB camp of non-cooperation – not interested in the blind or visually impaired